SCO 3059 is also offered in Spring 2025
SCO 3059 is also offered in Fall 2024
SCO 3059 is also offered in Spring 2024
SCO 3059 is also offered in Fall 2023
SCO 3059 is also offered in Spring 2023
SCO 3059 is also offered in Fall 2022
SCO 3059 is also offered in Spring 2022
SCO 3059 is also offered in Fall 2021
Spring 2025 | SCO 3059 Section 001: Quality Management and Lean Six Sigma (56437)
- Instructor(s)
- No instructor assigned
- Class Component:
- Lecture
- Credits:
- 4 Credits
- Grading Basis:
- A-F or Audit
- Instructor Consent:
- No Special Consent Required
- Instruction Mode:
- In Person
- Enrollment Requirements:
- CSOM major or NONM
- Times and Locations:
Regular Academic Session
Mon,
Wed 04:00PM - 05:40PM
UMTC, West Bank
- Enrollment Status:
Open (0 of 65 seats filled)
- Also Offered:
- Course Catalog Description:
- Concepts and principles of Quality Management and Lean Six Sigma. Process improvement is an important part of every manager's job. Both the managerial and the technical aspects of quality improvement are considered. Three tiers of the quality field are presented including; quality frameworks, quality methodologies, and quality tools. The foundation starts with learning the overarching quality frameworks such as the Malcolm Baldrige Performance Excellence framework, Six Sigma process improvement, and ISO 9001. Next the course examines quality methodologies such as the six sigma DMAIC methodology, Rummler-Brache process improvement methodology, Lean Thinking, Plan-Do-Check-Act, and the Theory of Constraints. Applications of process improvement are conducted using the many tools of process improvement; SIPOC diagram, Critical-to-Quality Tree, cross-functional process maps, project charter, affinity diagram, quality function deployment, cycle of service, moments of truth, service recovery plan, control plan, statistical process control, control charts, process capability, balanced scorecard, performance metrics matrix, design of experiments. Lean tools such as; Kaizen, Kanban, Five Why, Andon, 5S, Gemba, 8 wastes, Takt time, standardized work, bottleneck analysis, poka-yoke, root causal analysis, and visual control. prereq: 3001 or equiv or instr consent
- Class Description:
- Planning and organizing performance improvement of processes, products, and services; Six Sigma process management systems; quality aspects of product/service design; quality determination cost, customer/vendor relations; process control; quality control; management of improvement process; and organizational assessment of quality. Introduction to concepts relevant to service/manufacturing.
- Textbooks:
- https://bookstores.umn.edu/course-lookup/56437/1253
- Instructor Supplied Information Last Updated:
- 12 April 2012
ClassInfo Links - Spring 2025 Supply Chain and Operations Classes