This course supports professionals working in the health and human services sectors in altering organizational conditions so that day-to-day operations yield better outcomes for the people who receive services and for society as a whole.
In this workshop, we are actively conducting public service redesign in health and human services.
In Minnesota, there are significant disparities in health and human services outcomes between racial and ethnic groups. People of color also are disproportionately found in punitive parts of the system such as juvenile justice, child protection, temporary financial assistance, and remedial employment training. This course is focused on trying to uncover the sources of some of these disparities and enable leaders to experiment with introducing solutions that narrow the disparities in public service experiences. This course is the second core course required as part of the University of Minnesota's Certificate in Human Services Leadership. Non-certificate students may participate, but PA 5161 Human-Centered Service Redesign is a pre-requisite course.
PA 5162 is classified as an alternative course for PA 8081 - Capstone Workshop, and fulfills the Capstone requirement for degree completion.