Spring 2019  |  PA 5162 Section 001: Public Service Redesign Workshop (58290)

Instructor(s)
Class Component:
Lecture
Credits:
3 Credits
Grading Basis:
A-F only
Instructor Consent:
No Special Consent Required
Instruction Mode:
In Person Term Based
Class Attributes:
Community Engaged Learning
Times and Locations:
Extended Regular Session
 
01/11/2019
Fri 08:30AM - 12:30PM
UMTC, West Bank
Hubert H Humphrey Center 35
 
01/25/2019
Fri 08:30AM - 12:30PM
UMTC, West Bank
Hubert H Humphrey Center 35
 
02/01/2019
Fri 08:30AM - 12:30PM
UMTC, West Bank
Hubert H Humphrey Center 35
 
02/22/2019
Fri 08:30AM - 12:30PM
UMTC, West Bank
Hubert H Humphrey Center 35
 
03/08/2019
Fri 08:30AM - 12:30PM
UMTC, West Bank
Hubert H Humphrey Center 35
 
03/29/2019
Fri 08:30AM - 12:30PM
UMTC, West Bank
Hubert H Humphrey Center 35
 
04/12/2019
Fri 08:30AM - 12:30PM
UMTC, West Bank
Hubert H Humphrey Center 35
 
04/26/2019 - 05/03/2019
Fri 08:30AM - 12:30PM
UMTC, West Bank
Hubert H Humphrey Center 35
Enrollment Status:
Open (18 of 30 seats filled)
Also Offered:
Course Catalog Description:
Public service delivery innovation and redesign in health and human services fields to improve outcomes. Study and application of theories of organizational development, leadership, and system change. Social system dynamics analysis. Engaging diverse stakeholders. Effects and influence of implicit bias on current and redesigned efforts. Models and tools for public service redesign.
Class Notes:
PA 5161 is the prerequisite for PA 5162. http://classinfo.umn.edu/?sandf002+PA5162+Spring2019 http://classinfo.umn.edu/?ongxx068+PA5162+Spring2019
Class Description:
This course supports professionals working in the health and human services sectors in altering organizational conditions so that day-to-day operations yield better outcomes for the people who receive services and for society as a whole.

In this workshop, we are actively conducting public service redesign in health and human services.
In Minnesota, there are significant disparities in health and human services outcomes between racial and ethnic groups. People of color also are disproportionately found in punitive parts of the system such as juvenile justice, child protection, temporary financial assistance, and remedial employment training. This course is focused on trying to uncover the sources of some of these disparities and enable leaders to experiment with introducing solutions that narrow the disparities in public service experiences. This course is the second core course required as part of the University of Minnesota's Certificate in Human Services Leadership. Non-certificate students may participate, but PA 5161 Human-Centered Service Redesign is a pre-requisite course.


PA 5162 is classified as an alternative course for PA 8081 - Capstone Workshop, and fulfills the Capstone requirement for degree completion.
Who Should Take This Class?:
Students enrolled in the Human Services Leadership Certificate or those who have taken PA 5161 Human-Centered Design
Learning Objectives:
1) Experience introducing and implementing innovation in service delivery in a public or nonprofit organization or service delivery network;
2) Analyze social system dynamics in real time, adjusting strategies and actions appropriately;
3) Interrogate how implicit racial bias influences current operations and affects the viability of system redesign efforts;
4) Authentically engage diverse stakeholders to further enhance design of an innovative idea in publicly funded human services systems;
5) Build the skill of focusing upon outcomes that improve public value.
Exam Format:
Semester-long project
Class Format:
Hybrid course, combining face-to-face sessions, project meetings, and virtual engagement
Textbooks:
https://bookstores.umn.edu/course-lookup/58290/1193
Syllabus:
http://classinfo.umn.edu/syllabi/sandf002_ongxx068_PA5162_Spring2019.pdf
Instructor Supplied Information Last Updated:
11 December 2017

ClassInfo Links - Spring 2019 5000 Level Public Affairs Classes Taught by Sook Jin Ong

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