Fall 2019  |  PA 5161 Section 001: Human-Centered Service Redesign (23976)

Instructor(s)
Class Component:
Lecture
Credits:
3 Credits
Grading Basis:
A-F or Audit
Instructor Consent:
No Special Consent Required
Instruction Mode:
In Person Term Based
Times and Locations:
Regular Academic Session
 
09/06/2019
Fri 08:30AM - 12:00PM
UMTC, West Bank
Hubert H Humphrey Center 35
 
09/20/2019
Fri 08:30AM - 12:00PM
UMTC, West Bank
Hubert H Humphrey Center 35
 
10/04/2019
Fri 08:30AM - 12:00PM
UMTC, West Bank
Hubert H Humphrey Center 35
 
10/18/2019
Fri 08:30AM - 12:00PM
UMTC, West Bank
Hubert H Humphrey Center 35
 
11/01/2019
Fri 08:30AM - 12:00PM
UMTC, West Bank
Hubert H Humphrey Center 35
 
11/15/2019
Fri 08:30AM - 12:00PM
UMTC, West Bank
Hubert H Humphrey Center 35
 
12/06/2019
Fri 08:30AM - 12:00PM
UMTC, West Bank
Hubert H Humphrey Center 35
Enrollment Status:
Open (4 of 35 seats filled)
Also Offered:
Course Catalog Description:
This course helps to frame the significance of human-centered redesign to improve service provision and outcomes. It explores how public, nonprofit, and philanthropic structures create unique operational realities and cultures that must be navigated to lead change across institutional boundaries. It also systematically investigates contributors to disparities in the human services system ? particularly race. The use of frameworks such as human-centered design, human services value curve, and an equity lens will help us on this exploration. Course learning materials take students through a design process to highlight strategies for systems change and improvement grounded in outcomes. Design processes are iterative and involve understanding and engaging the people and context in problem solving. Through project-based learning approach, students will understand the various constraints that need to be navigated in design: feasibility, viability, and desirability. Students gain experience using design to help appreciate these constraints and develop strategies for overcoming them.
Class Notes:
http://classinfo.umn.edu/?ongxx068+PA5161+Fall2019 http://classinfo.umn.edu/?sandf002+PA5161+Fall2019
Class Description:
Please see the attached syllabus for the information about this course.
Textbooks:
https://bookstores.umn.edu/course-lookup/23976/1199
Past Syllabi:
http://classinfo.umn.edu/syllabi/sandf002_ongxx068_PA5161_Fall2018.pdf (Fall 2018)
http://classinfo.umn.edu/syllabi/sandf002_ongxx068_PA5161_Fall2017.pdf (Fall 2017)
Instructor Supplied Information Last Updated:
20 July 2017

ClassInfo Links - Fall 2019 5000 Level Public Affairs Classes Taught by Sook Jin Ong

Schedule Viewer
8 am
9 am
10 am
11 am
12 pm
1 pm
2 pm
3 pm
4 pm
5 pm
6 pm
7 pm
8 pm
9 pm
10 pm
s
m
t
w
t
f
s
?
Class Title