Fall 2017  |  PA 5161 Section 001: Human-Centered Service Redesign (33481)

Instructor(s)
Class Component:
Lecture
Credits:
3 Credits
Grading Basis:
A-F or Audit
Instructor Consent:
No Special Consent Required
Instruction Mode:
In Person Term Based
Times and Locations:
Regular Academic Session
 
09/15/2017 - 09/16/2017
Fri, Sat 08:30AM - 12:00PM
UMTC, West Bank
Hubert H Humphrey Center 15
 
10/06/2017
Fri 08:30AM - 12:00PM
UMTC, West Bank
Hubert H Humphrey Center 15
 
10/27/2017
Fri 08:30AM - 12:00PM
UMTC, West Bank
Hubert H Humphrey Center 15
 
11/17/2017
Fri 08:30AM - 12:00PM
UMTC, West Bank
Hubert H Humphrey Center 15
 
11/18/2017
Sat 08:30AM - 04:30PM
UMTC, West Bank
Hubert H Humphrey Center 15
 
12/08/2017
Fri 08:30AM - 12:00PM
UMTC, West Bank
Hubert H Humphrey Center 15
Also Offered:
Course Catalog Description:
This course helps to frame the significance of human-centered redesign to improve service provision and outcomes. It explores how public, nonprofit, and philanthropic structures create unique operational realities and cultures that must be navigated to lead change across institutional boundaries. It also systematically investigates contributors to disparities in the human services system ? particularly race. The use of frameworks such as human-centered design, human services value curve, and an equity lens will help us on this exploration. Course learning materials take students through a design process to highlight strategies for systems change and improvement grounded in outcomes. Design processes are iterative and involve understanding and engaging the people and context in problem solving. Through project-based learning approach, students will understand the various constraints that need to be navigated in design: feasibility, viability, and desirability. Students gain experience using design to help appreciate these constraints and develop strategies for overcoming them.
Class Notes:
http://classinfo.umn.edu/?ongxx068+PA5161+Fall2017 http://classinfo.umn.edu/?sandf002+PA5161+Fall2017
Class Description:
Please see the attached syllabus for the information about this course.
Textbooks:
https://bookstores.umn.edu/course-lookup/33481/1179
Syllabus:
http://classinfo.umn.edu/syllabi/sandf002_ongxx068_PA5161_Fall2017.pdf
Past Syllabi:
http://classinfo.umn.edu/syllabi/sandf002_ongxx068_PA5161_Fall2018.pdf (Fall 2018)
Instructor Supplied Information Last Updated:
20 July 2017

ClassInfo Links - Fall 2017

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